If your EBT card is Lost, Stolen, or Damaged Call customer service right away at (877) 328-9677. Once reported, your EBT card is disabled and you are told how to get a new card. Call customer service as soon as possible! If someone uses your card and personal identification number (PIN) to get benefits, these benefits might not be replaceable. If your EBT card is damaged and it does not work (cannot be read) at a merchant or ATM, you should request a replacement EBT card as soon as possible.